Code of Ethics

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Code of Ethics

Members of the SJAOA, through the act of registration, agree to abide by our code of ethics. All members and
associate members must follow this code in performing day-to-day business activities as they pertain to the rental
industry. By adhering to the code, members will promote high standards and maintain effective representation of our
industry with the public and the government.

All recognized associates and members of the SJAOA:

1. Shall, maintain properties in accordance with standards set out in the Residential Tenancies Act & National Building
Code of Canada and strive to foster good relations with local officials and inspectors.

2. Shall, not knowingly be involved in any activity that discriminates against people on the basis of race, ethnicity,
gender, age, family status, source of income, religious or political views, or any other traits which may fall under
anti-discriminatory laws.

3. Shall, endeavor to protect the public against fraud, unethical practices and misrepresentation.

4. Shall, not disclose to a third party confidential information regarding the personal or business affairs of a Member
without their consent unless required to do so by law.

5. Shall, when carrying out business, maintain loyalty to Members, their tenants and associate suppliers and recruit
prospective Members by presenting the association in a positive manner.

6. Shall, manage their property in a manner consistent with a responsibility to conserve natural resources and the

7. Shall, strive to enhance the rental housing industry for owners, tenants and industry officials by way of education,
training and information exchange with all parties involved.

Any member whose actions conflict with or violate the Code of Ethics may be reprimanded, suspended, or expelled from
the Association as determined by the Board of Directors. Disciplinary actions will not be taken against a Member until a
complete and expeditious investigation has been conducted and the member has been given the opportunity to respond,
and where appropriate, to correct the problem, but has failed to do so.